Our Repair Process

Transparent repair workflow from diagnosis to vehicle handover. Clear approval points, quality checks, and communication ensure you know what's happening with your vehicle.

Key Facts

  • No work begins without your explicit approval
  • Written estimates before starting repairs
  • We contact you if additional problems are found
  • Quality inspection and test drive before handover
  • Complete documentation of all work performed
  • Warranty information provided with invoice
  • Old parts available for your inspection
  • Post-service follow-up to ensure satisfaction

Step-by-Step Repair Process

1. Drop-Off and Initial Inspection

Your service advisor discusses symptoms, driving conditions, and any warning lights. We perform initial visual inspection and document current condition, noting any pre-existing damage or wear.

2. Diagnosis

Our technician performs diagnostic procedures: computer scanning for fault codes, functional testing, physical inspection, and identifying root cause. See diagnostic service.

3. Estimate and Approval

We contact you with written estimate explaining problem, recommended repairs, parts needed, labor time, and total cost. THIS IS YOUR DECISION POINT. We never start repairs without your approval.

Take time to review. Ask questions. Get second opinions if desired. We want you to make informed decisions. See pricing policy.

4. Parts Ordering

After your approval, we order necessary parts. Common parts arrive same-day or next-day. Specialized parts may take 2-7 days. We notify you of any delays. See parts policy.

5. Repair Work

Certified technician performs repairs following manufacturer procedures. We use proper tools, quality parts, and safe working practices. If additional problems are discovered, we STOP and contact you with revised estimate before proceeding.

6. Quality Inspection and Testing

After repairs, second technician performs quality inspection verifying all work completed correctly, torque specifications met, and no leaks or issues. For certain repairs, we test drive to confirm problem is resolved.

7. Vehicle Handover

Service advisor explains work performed, shows old parts if requested, reviews invoice and warranty terms, and answers questions. We provide detailed invoice, warranty documentation, and service records.

8. Follow-Up

We contact you 3-5 days after service to ensure everything is working properly and you're satisfied. If problems arise, contact us immediately - warranty issues are resolved promptly.

Communication During Repairs

We keep you updated on repair progress, especially for multi-day repairs. Updates include parts arrival status, work in progress, and any changes to timeline.

You can call anytime for status updates. Your service advisor is your point of contact and knows your vehicle's status.

Additional Problems Discovered

During repairs, we sometimes discover additional problems unrelated to original repair. We STOP work and contact you with findings and separate estimate. You decide: proceed with additional repairs, defer to future appointment, or decline additional work.

Original approved repairs are completed. Additional problems never delay original repairs without your consent. You control scope and budget.

Frequently Asked Questions

1. Can I see the old parts?
Yes - we keep old parts available for your inspection at vehicle pickup. This helps you understand the problem and verify repair was necessary. Request to see parts when scheduling pickup.
2. What if repair takes longer than estimated?
We contact you with updated timeline and explain delays (parts availability, additional diagnosis needed, etc.). You decide if you want to wait or need loaner vehicle. See loaner policy.
3. Do you call before doing extra work?
ALWAYS. We never perform work you haven't approved. Additional problems get separate estimates and your approval before we proceed. This is our firm policy.
4. What if I don't approve the estimate?
No problem - you pay diagnostic fee (if applicable) and pick up your vehicle. The diagnostic report is yours to keep for second opinions. We respect your decision without pressure.
5. Can I get a second opinion?
Absolutely. We provide diagnostic reports for you to share with other shops. Some customers get second opinions for expensive repairs - we understand and encourage informed decisions.
6. How do you ensure quality?
Certified technicians, manufacturer procedures, quality parts, torque specifications, and second-technician quality inspection. Test drives for appropriate repairs. Warranty backing our work. See warranty policy.
7. What if the problem isn't fixed?
Contact us immediately. If the same problem reoccurs within warranty period, we re-diagnose and repair at no charge. Our goal is to fix it right the first time, but we stand behind our work if issues arise.
8. Can I approve only part of the estimate?
Yes - you can approve some repairs and defer others. We discuss priorities (safety-critical vs optional) and perform only approved work. Deferred items can be scheduled for future appointment.
9. How do I pay?
Payment is due at vehicle pickup unless financing arranged in advance. We accept cash, all major debit/credit cards, and bank transfers. See pricing policy.
10. Do you provide loaner tools or parts?
No - our parts and tools are for our service use. We can recommend parts suppliers or tool rental shops if you're doing DIY work. Our focus is on professional service, not supporting DIY repairs.

Related Pages

Pricing Policy

How estimates work and payment terms

Warranty Policy

What's covered after repairs

Parts Policy

Parts quality and sourcing

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