Warranty Policy

Key Facts

12-month or 20,000 km labor warranty (whichever comes first)
Parts warranties vary by manufacturer (typically 12-36 months)
Warranty covers defects in workmanship and parts failures
Does NOT cover wear items, misuse, or unrelated problems
Written warranty terms provided with every invoice
Warranty repairs performed at no charge
Requires reasonable maintenance and proper use
Original invoice and service records required for warranty claims

What's Covered

LABOR WARRANTY: Our labor warranty covers workmanship defects for 12 months or 20,000 km (whichever comes first). If a repair fails due to our error, we re-perform the work at no charge. Example: If we replace brake pads and a caliper sticks due to improper installation, we fix it free.

PARTS WARRANTY: Parts warranties are provided by part manufacturers, typically 12-36 months depending on part type. OEM parts usually have longer warranties than aftermarket. We handle warranty claims on your behalf.

What's NOT Covered

Normal Wear and Tear

Brakes, tires, wiper blades, filters, and fluids are consumables that wear with use. Warranty doesn't extend their service life - if brake pads last 40,000 km, warranty doesn't mean they'll last 80,000 km.

Misuse or Abuse

Damage from accidents, off-road use, racing, overloading, or ignoring warning lights is not covered. Using vehicle contrary to manufacturer recommendations voids warranty.

Lack of Maintenance

Warranty requires you maintain the vehicle per manufacturer schedules. Skipping oil changes, ignoring leaks, or deferring maintenance voids warranty for related failures.

Unrelated Problems

If we repair your brakes and your transmission later fails, that's not a warranty issue - it's an unrelated system. Warranty covers the specific repair performed, not all future problems.

Making a Warranty Claim

Contact us as soon as you suspect a warranty issue. Bring your vehicle in for inspection with original invoice. We examine the problem to determine if it's warranty-related.

If covered, repair is performed at no charge. If not covered (wear, misuse, unrelated problem), we explain why and provide estimate for needed repairs. Diagnosis to determine warranty coverage is typically performed at no charge for recent customers.

Warranty Transfer and Service Records

Our warranties are vehicle-specific, not owner-specific. If you sell the vehicle, warranty transfers to new owner with proper documentation.

Keep service records. Warranty claims require proof of proper maintenance. We maintain records for our customers, but you should keep invoices and service documentation.

Frequently Asked Questions

1. How long is your warranty?

Labor warranty is 12 months or 20,000 km, whichever comes first. Parts warranties are manufacturer-specific, typically 12-36 months. Specific warranty terms are on your invoice.

2. What if the same problem happens again?

If the identical problem reoccurs within warranty period due to defect in our work or the part, repair is covered at no charge. If it's a different issue or caused by something else, it's not warranty.

3. Do I need to return to you for warranty?

Yes, warranty repairs must be performed by us. Having another shop work on the same system may void our warranty. Contact us first if problems arise.

4. What if I moved away?

For customers who relocated, we may reimburse reasonable warranty repair costs performed by reputable shops. Contact us for pre-approval before proceeding with repairs elsewhere. We require diagnosis documentation and repair receipts.

5. Does warranty cover towing?

Major mechanical failures directly related to our work within warranty period may include towing reimbursement up to €150. Contact us for approval before arranging towing for potential warranty issues.

6. What if you find additional problems?

Discovering additional unrelated problems during warranty repair is common. Warranty covers the original repair. Additional problems are your choice to repair - we provide estimates.

7. Can warranty be extended?

Parts manufacturer warranties are fixed. We cannot extend them. Some manufacturers offer extended warranties you can purchase separately - we can advise on extended warranty options.

8. What about customer-supplied parts?

Parts you supply carry manufacturer warranty only - we provide no warranty on customer-supplied parts. Labor warranty still applies. See parts policy.

9. Does warranty cover consequential damage?

Our warranty covers repair of defective workmanship and parts. Consequential damages (rental car, lost time, etc.) are not covered except as required by law.

10. What are my legal warranty rights?

Finnish consumer protection law provides statutory warranty rights beyond our policy. Our warranty is in addition to, not instead of, your legal rights. For legal warranty questions, consult consumer protection authorities.

Related Pages

Last updated: 9 January 2026