How to Book Service
Easy service booking by phone, email, or in person. Learn what information helps us serve you faster, expected response times, and what happens after you book.
Key Facts
- Book by phone, email, or in person
- Email booking requests answered within 4 business hours
- Provide vehicle details and symptom description for faster service
- We confirm appointment time and estimated service duration
- Drop-off times available to fit your schedule
- Loaner vehicles available for multi-day repairs (valid license, min age 21, insurance required)
- Emergency/urgent requests prioritized
- Appointment confirmations sent by SMS/email
How to Contact Us
PHONE: Call +358(9)42452716 during business hours (Mon-Fri 8:00-19:00, Sat 9:00-18:00, Sun 10:00-16:00). Speak directly with service advisors who can answer questions and schedule immediately.
EMAIL: Send to info@hudson-auto.lastbot.fi with vehicle details and requested service. We respond within 4 hours during business days (Mon-Fri 8:00-19:00).
IN PERSON: Visit us at 123 Hudson Parkway. Walk-ins welcome for simple inquiries, but appointments are recommended for service.
Information That Helps Us
Providing complete information when booking helps us prepare and serve you faster. Helpful details include:
- Vehicle make, model, year (e.g., "2018 Toyota Corolla")
- VIN (vehicle identification number) if available
- Current mileage
- Symptom description (when it started, how often it occurs)
- Dashboard warning lights or error messages
- Recent repairs or parts replaced
- Preferred appointment date/time
- Whether you need loaner vehicle or shuttle
- If issue is urgent/safety-related
What Happens After Booking
After scheduling, you receive appointment confirmation by SMS/email with date, time, service advisor name, and drop-off instructions. We send a reminder 24 hours before your appointment.
If your appointment is more than a few days away and symptoms change or worsen, contact us immediately. Safety-critical issues may need earlier appointments.
Drop-Off Process
Bring your vehicle at scheduled time. Your service advisor greets you, discusses symptoms in detail, and provides initial timeline estimate. You receive contact information for status updates.
Leave keys with service advisor. We contact you with diagnosis and repair estimate before starting any work. See our repair process for details on what happens next.
Loaner Vehicles and Shuttles
For repairs requiring several hours or days, we offer loaner vehicles (subject to availability) and shuttle service within 15 km radius. Loaner requirements: valid driver's license, minimum age 21, proof of insurance, advance reservation.
Request loaner vehicle when booking if you need one. Subject to availability - early booking recommended for guaranteed loaner access.
Urgent and Emergency Service
For safety-critical issues (brake failure, severe fluid leaks, no-start preventing you from leaving a location), call immediately. We prioritize emergency situations and make room in our schedule.
Describe the urgency when calling. We help you determine if you need towing or if you can drive to us safely. See our troubleshooting guides for safety advice: Guides.
Frequently Asked Questions
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