Cancellations & No-Show Policy

Key Facts

24 hours advance notice required for cancellations
Cancellation by phone (+358(9)42452716) or email (info@hudson-auto.lastbot.fi)
No-show policy: First offense warning, subsequent no-shows may require deposits
Rescheduling is always available with adequate notice
Emergency situations handled case-by-case
Deposits for special-order parts may be non-refundable
Multiple no-shows may result in deposit requirement for future bookings
Same-day cancellations should be by phone, not email

Cancellation Requirements

Please provide 24 hours notice for cancellations. Call us at +358(9)42452716 or email info@hudson-auto.lastbot.fi to cancel appointments. Phone call is preferred for same-day cancellations as email may not be checked immediately.

With adequate notice, there are no cancellation fees. We simply reschedule your appointment for a time that works better. Life happens - we understand.

No-Show Policy

No-shows (failing to cancel or arrive for scheduled appointments) affect our ability to serve other customers. First no-show results in a warning. Second no-show may result in a €50 fee or deposit requirement for future bookings.

If you're running late, call immediately. We may be able to accommodate slight delays. Communication is key - we work with you when you keep us informed.

Special-Order Parts

If we order parts specifically for your repair, cancellation policies differ. Parts ordered cannot be returned to suppliers in many cases.

For repairs requiring special-order parts, we collect a 30% deposit to cover parts ordering. If you cancel after parts are ordered, deposit may be non-refundable depending on supplier return policies. We explain this before ordering special parts.

Emergency Cancellations

True emergencies (family emergency, sudden illness, vehicle accident) are handled with understanding. Contact us as soon as possible and we work with you.

Providing false emergency reasons for last-minute cancellations damages trust and may affect future scheduling accommodations.

Weather and Road Conditions

In Finnish winter, severe weather can make travel impossible. If you cannot safely reach us due to weather, contact us to reschedule. Your safety is priority.

For severe weather affecting multiple customers, we may proactively contact customers to offer rescheduling options.

Frequently Asked Questions

1. How much notice do I need to cancel?

We request 24 hours notice for cancellations. This allows us to offer your slot to customers on our waiting list. Call +358(9)42452716 or email info@hudson-auto.lastbot.fi.

2. Can I reschedule instead of cancel?

Yes - rescheduling is the same as canceling and rebooking. Just provide adequate notice and we find you a new appointment time.

3. What if I'm running late?

Call immediately. We may accommodate slight delays. Major delays might require rescheduling. Communication helps us work with you and manage customer expectations.

4. Will you charge me for canceling?

With 24 hours notice, no. Last-minute cancellations (less than 24 hours) or no-shows may incur a €50 fee or require deposits for future bookings. We prefer communication over fees.

5. What if my car breaks down before the appointment?

Contact us immediately. If you can't drive to us, we discuss towing options or reschedule. We don't penalize you for mechanical problems preventing appointment.

6. Can I cancel by text message?

We prefer phone calls (+358(9)42452716) or emails (info@hudson-auto.lastbot.fi) for cancellations. Text messages may not reach service advisors reliably. Use official contact methods for guaranteed response.

7. What are special-order parts?

Parts not stocked by regular suppliers that must be ordered from manufacturers. These can take days to weeks for delivery and often cannot be returned. We always explain when special-order parts are needed.

8. Will you refund deposits if I cancel?

Deposits for labor/service are refundable with adequate notice. Deposits for special-order parts may be non-refundable once parts are ordered. We explain deposit terms before collecting.

9. What if I have multiple appointments and need to cancel all of them?

Contact us to cancel all appointments at once. We reschedule everything together based on your new availability.

10. Do you cancel appointments?

Rarely, but yes - if we have facility emergencies, technician illness, or parts delays preventing scheduled work, we contact you immediately to reschedule. Your time is valuable.

Related Pages

Last updated: 9 January 2026